Legal calibration

Refund Policy

Last updated: October 16, 2026

Trial conversion

Each subscription includes a 14-day trial unless a checkout page states otherwise. Cancel before the trial converts to avoid the first paid charge. If a billing error causes a charge after timely cancellation, contact support promptly so the payment can be reviewed and refunded when appropriate.

Monthly renewals

Monthly plans renew automatically until canceled. Renewal payments are generally non-refundable once the new month’s verification capacity has been used. If no verification, export, API call, seat activation, or report generation occurred after renewal, a renewal refund request may be reviewed.

Service availability

If a confirmed service outage materially prevents access to a paid plan, support may provide account credit, a renewal extension, or a proportional refund. The remedy depends on the outage duration, plan tier, and whether an alternative export or manual verification was supplied.

Activation problems

Activation codes are normally delivered by email within five minutes. Check spam and filters first, then contact support. If an activation code cannot be delivered or redeemed and the issue is attributable to Trueinbox, the customer may choose replacement delivery, account credit, or cancellation with a refund.

Non-refundable cases

Refunds are not provided for violation of acceptable use, use of scraped or harvested lists, failure to cancel before renewal, changes in a customer’s sending results, or dissatisfaction based on the incorrect belief that verification can be 100% accurate.

How to request

Send a request to ceo@trueinboxapp.com with the account email, plan name, order date, and reason for the request. Never include a full card number. Include only the last four digits if a payment reference is needed.

Processing time

Approved refunds are returned through the original Stripe payment method. Bank posting time varies by card issuer. Cancellation stops future renewal but does not by itself create a refund for the current paid period.

Consumer rights

Nothing in this policy limits a non-waivable consumer right. If local law provides additional cancellation or refund protections, those protections apply to the extent required.

Questions about this policy can be sent to ceo@trueinboxapp.com. Trueinbox is operated from 914 Canyon Dr, Midland, TX 79703-0000.